Frequently Asked Questions
Online Giveaway Terms & Conditions
All online orders will automatically be entered into the giveaway.
One entry per customer.
Giveaway closes at 11.59pm GMT on 31st March 2018. Orders placed after this date will not be eligible.
The giveaway prize cannot be exchanged for cash, store credit or an alternative item.
Winner will be announced on 3rd April 2018.
One entry per customer.
Giveaway closes at 11.59pm GMT on 31st March 2018. Orders placed after this date will not be eligible.
The giveaway prize cannot be exchanged for cash, store credit or an alternative item.
Winner will be announced on 3rd April 2018.
General
- What does OOAK mean?
- What materials do you use?
- Do you use animal products in your creations?
- I really like one of the items you've already sold, will you create another?
- Are you on any other sites?
Commissions
Do you do commissions?
Yes! Please use the contact page to send me details of what you would like and I will respond with a quote. The more details you can give me, the faster I will be able to provide you with a quote. For example, "I'd like a red, orange and yellow beaded bracelet done in a tribal pattern" will enable me to give you a quote straight away, whereas "I'd like a beaded bracelet" will mean I have to contact you for more details before I can calculate a quote for you. Details of what you should include in your contact form include but are not limited to-
What type of item you would like, ie: necklace/sculpture/painting
Colour scheme
Prefered medium or material, ie: watercolour/acrylic or bead embroidery/machine embroidery
Reference sheet/sketch/photograph for original characters (see below).
PLEASE NOTE: During busy periods there may be a waiting list for commissions. If this is the case you will be notified of the expected wait time along with your quote.
PLEASE NOTE: Any changes you make to a commission once work has started may result in either a longer completion time and/or an additional charge being applied for extra materials.
Commissions will not be shipped until payment has been received in full.
Yes! Please use the contact page to send me details of what you would like and I will respond with a quote. The more details you can give me, the faster I will be able to provide you with a quote. For example, "I'd like a red, orange and yellow beaded bracelet done in a tribal pattern" will enable me to give you a quote straight away, whereas "I'd like a beaded bracelet" will mean I have to contact you for more details before I can calculate a quote for you. Details of what you should include in your contact form include but are not limited to-
What type of item you would like, ie: necklace/sculpture/painting
Colour scheme
Prefered medium or material, ie: watercolour/acrylic or bead embroidery/machine embroidery
Reference sheet/sketch/photograph for original characters (see below).
PLEASE NOTE: During busy periods there may be a waiting list for commissions. If this is the case you will be notified of the expected wait time along with your quote.
- How long will it take to complete my commission?
PLEASE NOTE: Any changes you make to a commission once work has started may result in either a longer completion time and/or an additional charge being applied for extra materials.
- When do I pay for my commission?
Commissions will not be shipped until payment has been received in full.
- Can my commission involve copyrighted characters?
- Can my commission involve original characters?
- I've changed my mind and no longer want my commission, what happens now?
Payment
- What forms of payment do you accept?
- Do you offer payment plans?
Shipping
- Do you ship internationally?
- When will my order be shipped?
- How long will it take my order to arrive?
UK: 2-3 working days
Europe: 3-5 working days
Rest of World: 5-7 working days
If you need your order urgently please email me before placing your order as 1st class and express delivery options are available. Please note that once an item has been shipped I accept no responsibility for late deliveries, you will need to contact Royal Mail should your order not arrive by its specified arrival time.
Returns & Refunds
- My item has arrived damaged, what do I do?
If an item has arrived damaged I will always try to offer a replacement item or if possible repair any damage done. In the event that this is not possible a full refund will be given. Please note that the buyer is responsible for paying return postage and the item must be sent via tracked mail. Damaged items must be returned to me before any refund is given and the refund will not include the cost of returning the item.
Copyright
This website and its contents are copyright to Lost in the Day. All rights reserved.
Purchasing my work does not give you the right to copy and/or distribute for profit or claim them as your own. All ideas remain my intellectual property.
Purchasing my work does not give you the right to copy and/or distribute for profit or claim them as your own. All ideas remain my intellectual property.